Upon arriving you are warmly greeted then you are given our Intake Sheet for you to complete. Your therapist or technician will then receive you, take you to the treatment room where after reviewing your Intake Sheet you may be asked a few questions so that you may be given the best treatment. You are responsible for advising your technician if you are using Retin A, glycolic acids, taking medications, or using other treatments conflicting with waxing or peels. When receiving body wraps and bikini waxing, you may prefer to bring an extra thong or bikini and arrive freshly showered.
Payment: If you have a Gift Certificate please present it upon arrival. We accept MasterCard, Visa,Discover, Cash. Personal Checks are accepted from repeat customers. There is a $30 fee for Returned Checks.
Cancellation Policy: While we realize that emergencies may occur, there will be a charge of 50% of the scheduled service for less than 24 hours notice of cancellation (48 hours for Friday and Saturday appointments), and up to a 100% for any no-shows – therefore you may be required to guarantee any service over $50 with a major credit card or gift certificate. This enables your service provider to receive his/her commission for loss of time. This also applies to gift certificate holders. Half of your certificate will be forfeited for less than 24 hours notice, and the full value for no-shows. We would like to avoid this measure so please take the time to make that telephone call. Thank you for your understanding.
Product Refunds: Merchandise purchased is non-refundable, but may be returned within 10 days for store credit only. This credit is applicable toward the purchase of merchandise only. Gift Certificates are not refunded for cash, but may apply to products or other services.
Gratuity: Services and packages do not include gratuity.
Inappropriate Advances: It is "absolutely unacceptable" for any client to suggest, by action or language inappropriate advances towards our Therapists. We are all licensed and conduct ourselves in a very professional manner at all appointments. Your session will end immediately, you will be required to pay for the appointment that was set for you, you will be asked to leave immediately and you are not expected to return for future appointments.
